Conditions

условия заказа

Conditions

1. Reservation

1.1. Advance reservation is obligatory for all services offered by our company.
1.2. The reservation is considered valid only after 100% payment (unless other conditions are agreed with the manager) and the confirmation received by the client per e-mail.

2. Methods of reservation

2.1. Fill in and send from our website the order form (online booking)
2.2. Send your request by e-mail: info@privilegetour.ru 
2.3. Contact us by phone: + 7 (495) 565-33-51

3. Payment

3.1. After receiving confirmation of the reservation, the client must pay the service within 3 days, but not later than 48 hours before the start of the program.
3.2. If the client has not made the payment 48 hours before the start of the program, the company Privilege Tour has the right to cancel the application.

4. Payment methods

4.1. By credit card through the electronic payment system (you will receive a link to make a payment)
4.2. By credit card according to the account
4.3. Cashless payment
4.4. Payment by cash at the office

5. Cancellation and modification of the reservation

5.1. The application can be canceled without penalty no later than 48 hours before the start of the program, otherwise the payment for services is not refundable.
5.2. Purchased tickets are non-refundable and money for them will not be returned.
5.3. In case of delay of tourists at the appointed time, the tour is not extended.
5.5. If the client during the service period at its discretion or in connection with their interests did not use all or part of the ordered services, the payment for them is not refundable.
5.6. If the group did not arrive in full, according to the application, the money will not be returned.
5.7. In case of non-appearance of tourists at the appointed time, within 1 hour, the application is considered completed and should be paid in full.

6. Refund

  • If the service was paid by credit card, the amount will be refunded to the card.
  • If the service was paid by bank transfer, the amount will be returned to the client’s Bank account.
  • If the service was paid in cash in our office in Moscow, the amount will be refunded in cash.

7. Other conditions

7.1. In case of changes in the confirmed reservation made by Privilege Tour, the client will be notified immediately.
7.2. In case of refusal of the service by the client due to changes made by Privilege Tour, the payment is refunded immediately and in full or, at the request of the client, can be replaced by another service of similar value.
7.3. In exceptional cases, if the tour can not be realized due to force majeure (eg, strike, rallies, bad weather conditions, natural disasters, etc.), the client will be offered a number of alternatives:

  • Postpone the tour to other dates or times;
  • Choose another tour (similar in price);
  • Full refund for this service

7.4. Changes in the program on the part of the client can be considered at least 24 hours before the start of the excursion services.
7.5. All prices for excursions and tours are indicated with regard the client’s stay within the third ring road. Meeting and return of guests outside the third ring road is calculated individually.

TRANSFER TO/ FROM AIRPORTS and RAILWAY STATIONS

Transfer to the airport is a service that implies a meeting at the airports or train stations and transportation of passengers to one address.

The transfer price includes:

  • car with driver;
  • meeting with a sign in the waiting room of the airport / station platform or at the client’s address;
  • 1 hour of waiting after landing, 30 minutes after arrival of the train, 15 minutes at the customer’s address;
  • 1 hour parking.

The price of the transfer is not included:

  • parking exceeding 1 hour;
  • extra charge for time exceeding one hour of waiting;
  • additional address is charged separately.
CAR WITH DRIVER
  • The renter makes a 100% prepayment for the estimated number of hours of rental of the vehicle or the minimum cost of renting a car, before using it (see payment methods).
  • The minimum number of rental hours is 3 hours plus 1 hour of delivery.
  • After the expiration of the minimum rental time, the renter pays for each additional hour of rent.
  • Car rental time is rounded up to 1 hour.
  • All paid parking the renter is obliged to pay extra.
  • Travel outside the ring road are paid extra.
  • In case of damage to the car by the renter, the renter is obliged to pay the amount of damage caused to the car.
  • In case of breakage of the rented car, the car is replaced by the contractor in the shortest possible time on the car of the same class.
  • The renter has no right to force the driver to violate traffic rules.